All of our products purchased from shop.winpro.com.sg is covered under local limited warranty. Please email us at: salesenq@winpro.com.sg.You will need to produce an invoice as proof of purchase which can also be printed by checking your email for the softcopy.

If the item is still within the warranty period, we can help to process with the manufacturer for the item to be assessed and they will make an independent assessment if your item qualifies for a replacement. 

EXCHANGE PROCESS

Can I change my order after I have made payment?

If your order has not been processed and shipped, we may still be able to assist you to exchange to an item of equal or greater value. Please contact us as soon as possible with your order number, phone and email so that we can assist you.

Can I change my order after I have received it? 

If the unit is faulty and within the warranty period, kindly check first with the manufacturer for support, to allow them to validate the warranty claim.
Once there is confirmation from the manufacturer support via email/chat log, do email us at salesenq@winpro.com.sg with the warranty approval so that we can help process it for you as soon as we can.

Repairs will be made or a replacement will be provided to you. All items will be inspected on return, so please make sure it’s packed up properly along with the original packaging, accessories, and manuals.

Under what other conditions, will I not be entitled to a return or exchange?

Customers will not be entitled to a return or exchange if:

(i) they had damaged the item; or
(ii) they had misused it and caused the fault; or
(iii) they had damaged it while trying to modify or repair it themselves or through a third party; or
(iv) they had known about the fault before they bought the goods; or
(v) they had opened the sealed package or 
(vi) they had used the items
 

Local Shipping Rates:

a) Self Collect at Office (0-2 Business days) - Free (>$100)
b) Standard Shipping (up to 5 Business days) - $10
c) Express Shipping (up to 3 Business days) - $12
d) Tracked Shipping (2-3 Business days) with URL tracking - $15
e) Super Express Shipping (next Business day) - $30

Note :
i) Business days are weekdays excludes weekends, public holidays)
ii) Orders must be entered before 3pm for Super Express Shipping